Official tracking
Results open directly on Aramex South Africa.
Track your order
Your order, every step of the way.
Enter the Aramex tracking number from your dispatch confirmation to view the latest available status of your delivery.
Once your order leaves us, Aramex provides the courier tracking updates. Your tracking number will be sent as soon as your parcel has been dispatched.
UnderToneSA orders are fulfilled with Aramex.
Where is your parcel?
Use your Aramex waybill or tracking number, not your UnderToneSA order number.
Tracking by email
Your number is sent once the order is dispatched.
Nationwide delivery
We deliver across South Africa.
Your delivery journey
From confirmation to your doorstep.
Tracking becomes available after dispatch. Here is what happens while your UnderToneSA order makes its way to you.
Order confirmed
We receive your order and send confirmation using the contact details provided at checkout.
Prepared with care
Your products are checked and prepared for their courier handover.
With Aramex
Once dispatched, your waybill number lets you follow the latest courier scans and delivery progress.
Delivered to you
We aim for delivery within 8–14 business days, depending on location and current demand.
Where can I find my tracking number?
Your Aramex tracking or waybill number is sent after your parcel has been dispatched. Check the email address used at checkout, including its spam or promotions folders. The tracking number is different from your UnderToneSA order number.
Why is my tracking number not showing a result yet?
A waybill can be created before the parcel receives its first courier scan. Please check that the number was entered correctly and allow time for the first Aramex update to appear after dispatch.
How long should delivery take?
Our estimated delivery window is 8–14 business days. Timing can vary by location, courier conditions and periods of increased demand. Read the full details in our Shipping Policy.
My tracking has not changed. What should I do?
Courier scans may not appear at every stage of the journey. If your order is still within the estimated delivery window, allow a little more time for the next update. If the estimate has passed or the status shows a problem, contact us with your order and tracking numbers so we can assist with the available information.
Can I change my delivery address after dispatch?
Address changes cannot be guaranteed once an order has been dispatched. Contact our team as soon as possible and include your order number, tracking number and the requested correction.
Need delivery support?
Contact our team
We will help wherever possible.
If your delivery estimate has passed or the tracking shows a problem, send us your UnderToneSA order number and Aramex tracking number.