Professional care
Every order is handled with attention and care.
UnderToneSA shipping
Carefully packed. Clearly communicated.
We deliver across South Africa and do our very best to get every order to your door within 8–14 business days.
We take pride in providing professional, helpful service from the moment you place your order. Delivery times are estimates and may vary depending on your location, courier networks and periods of increased demand, but we will always assist wherever reasonably possible.
Business days exclude weekends and South African public holidays.
Estimated delivery
8 – 14
business days
Tracking provided
Follow your parcel once it has been dispatched.
Helpful support
We will assist wherever reasonably possible.
Your order journey
From our store to your door.
We keep the process simple and keep you informed as your order moves from confirmation to delivery.
Order confirmed
Once your order is placed, you will receive confirmation using the contact details provided at checkout.
Packed and dispatched
Your products are prepared for delivery. Tracking details are sent as soon as your parcel has been handed over for delivery.
Delivered to you
We aim for delivery within 8 – 14 business days. Your exact timing can vary by location and courier demand.
Delivery timeframe
We ship across South Africa and aim to have your order delivered within 8–14 business days. Business days are Monday to Friday and exclude South African public holidays.
This timeframe is an estimate rather than a guaranteed delivery date. Delivery may take longer in outlying areas or during unusually busy periods.
Order processing and tracking
Orders are prepared as promptly as possible. Once your parcel is on its way, the tracking information available for your shipment will be sent using the contact details supplied with your order.
Periods of increased demand
Promotions, launches, holidays and other periods of increased demand can affect processing or courier delivery times. We will always do our very best to move your order forward and assist with available information.
Delivery details
Please make sure your delivery address, email address and mobile number are correct before completing checkout. If you notice an error, contact us as soon as possible. We will try to help, but an address change cannot be guaranteed once an order has entered processing or has been dispatched.
Unexpected delays
Delivery can occasionally be affected by circumstances outside our reasonable control, including courier network delays, severe weather, transport disruptions, public holidays or unusually high order volumes.
If a delay occurs, we remain committed to communicating professionally and helping wherever reasonably possible.
Need help with an order?
Contact us with your order number and the name or email address used at checkout. This helps our team find your order and assist you more efficiently.
A note about estimated dates
We understand how exciting it is to receive your order. The 8–14 business-day window is our delivery estimate, and we appreciate your patience if demand or courier conditions add a little extra time.
We are here to assist
Contact our team
Have a question about your delivery?
Send us your order number and details. Our team will respond professionally and help with the information available to us.
By placing an order with UnderToneSA, you acknowledge that delivery dates are estimates and may be affected by location, demand and circumstances outside our reasonable control.