Clear terms. Fair expectations.

About these terms

These Terms of Service apply to your access to and use of the UnderToneSA online store, including browsing, purchasing products and interacting with features made available through the website.

References to “UnderToneSA”, “we”, “us” or “our” mean the operator of this store. References to “you” or “your” mean the person using the website or placing an order.

Eligibility and acceptance

By using the store, you confirm that you are legally capable of entering into this agreement or that you are using the store with the permission and supervision of a parent or legal guardian.

Placing an order confirms your acceptance of these terms and the policies referenced in them.

Permitted use of the store

You may use the store for lawful personal shopping and information purposes. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious code, scrape content without permission or use the store in a way that violates applicable law or another person’s rights.

Product information

We aim to present product descriptions, images, sizes, directions and benefits as accurately as reasonably possible. Screen settings, packaging updates and normal production variations can affect how colours or presentation appear.

Product results and experiences can differ from person to person. Product information is provided for general guidance and is not a substitute for personalized medical advice. Follow the directions and warnings provided with each product.

Availability and purchase limits

Products are offered subject to availability. We may reasonably limit quantities, withdraw a product or decline an order where stock is unavailable, the order appears fraudulent, the price is clearly incorrect or another legitimate reason prevents fulfilment. Any action we take remains subject to applicable law.

Pricing and payment

Unless clearly stated otherwise, prices are displayed in South African rand. Applicable product prices, discounts, delivery charges and the order total are displayed during checkout before payment is completed.

Payment must be authorized using a payment method offered at checkout. Payment processing may be provided by third-party payment providers and may be subject to their own terms and security procedures.

Orders and confirmation

You are responsible for checking your order, delivery address and contact details before completing checkout. An automated order confirmation acknowledges that we received your order; fulfilment remains subject to payment confirmation, stock availability and our reasonable verification checks.

If we cannot fulfil an order after payment, we will notify you using the details provided and arrange the appropriate refund.

Corrections and cancellations

Contact us promptly if you need to correct or cancel an order. We will try to assist, but changes or cancellation cannot be guaranteed once processing or dispatch has begun.

Shipping and delivery

We deliver across South Africa and aim for delivery within 8–14 business days. Delivery dates are estimates and can be affected by location, order volumes, courier conditions and circumstances outside our reasonable control.

Full delivery details are available in our Shipping Policy.

Returns and refunds

Our 30-day satisfaction promise and the process for requesting a return or refund are explained in our Returns & Refunds Policy. That policy forms part of these terms.

Nothing in these terms or our store policies limits rights or remedies that cannot lawfully be excluded under applicable South African consumer law.

Policy priority

Product-specific terms and our published Shipping, Returns and Privacy policies apply alongside these terms. If there is an inconsistency, mandatory law takes priority, followed by the more specific applicable policy for that subject.

Personal information

We process personal information to operate the store, fulfil orders, provide support, prevent fraud and perform other activities described in our Privacy Policy. By using the store, you acknowledge that personal information will be handled as described in that policy and under applicable privacy law.

Intellectual property

The UnderToneSA name, branding, website design, written content, product photography, graphics and other original store material are owned by or licensed to UnderToneSA and are protected by applicable intellectual-property laws.

You may view and use the website for personal shopping. You may not reproduce, republish, sell, modify or commercially exploit our content without prior written permission, except where the law expressly permits it.

Reviews and submitted content

If you submit a review, image, comment or other content, you confirm that it is honest, lawful, relevant and does not violate another person’s privacy, intellectual property or other rights.

You grant us a non-exclusive, worldwide and royalty-free license to display, reproduce and adapt that submitted content for operating and promoting the store, subject to applicable privacy and consumer law. We may moderate or remove content that is unlawful, misleading, abusive, irrelevant or otherwise inappropriate.

Third-party services and links

Our store may use or link to services operated by third parties, including Shopify, payment providers, delivery partners and social platforms. Their services may be governed by separate terms and privacy policies.

We are not responsible for third-party websites or services that we do not own or control, except to the extent responsibility cannot lawfully be excluded.

Website availability and errors

We work to keep the website accurate, secure and available, but we do not promise that access will always be uninterrupted or error-free. Maintenance, technical issues or events outside our reasonable control can affect availability.

We may correct genuine typographical, pricing or product-information errors. If a material correction affects an order you have already placed, we will notify you and provide the options required by applicable law.

Responsible product use

Use products only as directed and review the product information before use. Introduce new skincare thoughtfully, patch test where appropriate and stop using a product if it causes persistent discomfort. Seek suitable professional advice if you have a medical condition, known allergy or concern requiring individual guidance.

Liability and mandatory rights

To the fullest extent permitted by law, neither party will be responsible for indirect or consequential loss that was not reasonably foreseeable and did not arise from that party’s breach of a legal duty.

Nothing in these terms excludes or limits liability, warranties, remedies or consumer rights that cannot lawfully be excluded or limited, including applicable rights under the South African Consumer Protection Act.

Suspension or termination

We may restrict or end access to the store where a user materially breaches these terms, acts unlawfully, threatens store security or misuses our services. This does not affect rights and obligations relating to valid orders already placed, except where applicable law allows otherwise.

Changes to these terms

We may update these terms when our services, policies or legal obligations change. The current version will be published on this page with an updated effective date. Changes apply from publication unless the law requires another approach.

Changes will not remove rights already acquired in relation to an order where doing so would be unlawful or unfair.

Severability and no waiver

If a provision of these terms is found invalid or unenforceable, the remaining provisions continue to apply. If we do not immediately enforce a right, that does not mean we permanently waive it.

Governing law and disputes

These terms are governed by the laws of the Republic of South Africa. We encourage you to contact us first so we can try to resolve concerns professionally and efficiently.

Nothing in this clause prevents you from using any court, tribunal, consumer commission or dispute-resolution process available to you under applicable law.

Contact information

Questions about these terms, your order or our store can be submitted through our Contact page. Include your order number when your question relates to an existing purchase so we can assist more efficiently.