30-day window
Measured from the date your order is delivered.
Returns & refunds
Try it with confidence.
Your satisfaction matters. If you are not happy with your purchase, contact us within 30 calendar days of delivery and we will offer you a no-return refunds under our satisfaction promise.
We aim to make every return clear, respectful and easy to understand. Simply contact our team with your order details before sending anything back, and we will guide you through the next steps.
Your 30-day period begins on the date your order is delivered.
Satisfaction promise
30
calendar days
Guided support
Contact us first and we will explain the next steps.
Secure refund
Approved refunds return to the original payment method.
A simple process
Three steps to request your refund.
Please contact us before returning a product. This helps us find your order, understand your request and provide the correct return instructions.
Contact our team
Get in touch within 30 calendar days of delivery. Include your order number and the email address used at checkout.
Receive instructions
We will review your request and tell you the next steps to the process.
Refund processed
Once your eligible request is approved and any required return is completed, we will initiate the full refund to your original payment method.
Our 30-day satisfaction promise
If you are not happy with your purchase, contact UnderToneSA within 30 calendar days of the delivery date. An eligible purchase under this satisfaction promise qualifies for a full refund.
Refund method and timing
Approved refunds are initiated to the original payment method used for the purchase. Once we have initiated the refund, your bank or payment provider may require additional processing time before the funds appear in your account.
Damaged, defective or incorrect products
If an item arrives damaged, appears defective or is not the item you ordered, contact us as soon as reasonably possible. Include your order number and clear photographs where appropriate so we can assess the issue and help efficiently.
Cancellations before dispatch
If you need to cancel or correct an order, contact us as soon as possible. We will try to assist, but cancellation cannot be guaranteed once the order has entered processing or has been dispatched.
Your consumer rights
This 30-day satisfaction promise is offered in addition to your rights under the South African Consumer Protection Act and any other applicable law. Nothing in this policy is intended to exclude or limit rights that cannot lawfully be excluded or limited.
Our promise does not replace your legal rights
Certain rights and remedies may continue beyond the 30-day satisfaction period where goods are defective, unsafe or otherwise fail to meet applicable legal standards.
Start your request
Contact our team
Not completely happy with your purchase?
Contact our team within 30 calendar days of delivery. Include your order number so we can find your purchase and guide you through the process efficiently.
This policy should be read together with our Shipping Policy and any mandatory rights available under applicable South African consumer law.